Work With Technolutionary
Systems Admin / Consultant
Technolutionary is looking for a new staffer, capable of handling Tier 1, Tier 2 and automated tickets, as well as handling both on-site and telephone support for our growing practice.
About the job And Who We're Looking For
If you work at Technolutionary, you may have responsibilities at our clients all throughout our service area (Loudoun County, Fairfax County, Arlington County, Alexandria City, the District of Columbia, Prince George's County, Montgomery County, Howard County, and Anne Arundel County).
You should be able to get to client sites in a timely fashion, often more than one client per day. Our clients are medium-sized businesses, small businesses, and Mom-and-Pop shops; we have a varied set of sites. With the support of our team, and in collaboration with them, you will be responsible for desktop support and more at each client. Occasionally, with reasonable notice, we may require weekend and evening assistance.
You should know your way around Macs and iOS, and know some of the troubleshooting tips and tricks for both of these platforms. You value responsiveness and dialogue with our clients, providing excellent client service. You are persistent in seeking solutions that are not just good enough, but are above and beyond the call.
We intend for this to be a learning opportunity for someone with experience in the IT field, though it is adaptable to someone with substantial experience. We are willing to spend time training to fill holes in your knowledge, but we are also looking for someone who can be productive fairly quickly. You should have domain knowledge around macOS and iOS, both administration and troubleshooting. If you have additional IT experience, it will be considered favorably. We do not require certifications or degrees, but certifications and degrees are welcome.
A typical day in this job will involve responding to support request tickets from our clients, helping plan for the future, and helping implement client plans. You will be responsible for closing out tickets in our help desk system and making sure our clients are satisfied with the solution. You will be working with our software deployment systems and configuration managers, as well as our clients' networks, phone systems and computers.
The Knowledge (required)
- At least one year of experience in IT service, preferably more
- Solid experience in Mac support
- Solid grounding in core Microsoft Office applications (Word, Outlook, etc.)
- Good troubleshooting ability
- Strong data privacy practices
- Empathy and understanding for technical issues
- Understanding of how to get answers on your own
The Knowledge (Nice To Have)
- Understanding of networking protocols (TCP/IP, DHCP, 802.1Q, 802.1X, 802.11, 802.3)
- Understanding of the command line and bash, tcsh, or zsh
- Understanding of Voice over IP
- Experience in Windows support
- Experience with Munki and other software deployment systems
- Experience with Configuration Profiles
- Experience with SimpleMDM or other MDMs
- Experience with large wireless networks
Benefits & Compensation
After a trial period as an hourly employee, salary and benefits will be commensurate with experience, to include paid vacation and holidays. Pay for the job will be competitive for the Washington, DC market, and will range upward with additional experience and skills. Apple hardware will be provided, and premium assistance is available for health insurance.
The importance of Diversity
Technolutionary deeply believes that diverse workplaces are valuable. We strongly encourage those with diverse backgrounds, diverse experiences, and diverse outlooks on life to apply to work here. We are a welcoming organization interested in people from all walks of life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status or disability status.
How to apply
Email your cover letter and résumé to firstname.lastname@example.org